Pro Tiling Victoria is committed to protecting your privacy. This policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all personal information collected through our website, phone enquiries, emails, quote requests and service delivery.
What Personal Information We Collect
We collect personal information necessary to provide our tiling and renovation services. This includes:
- Name and contact details (phone number, email address, postal address)
- Property address where work will be performed
- Project details and specifications you provide
- Photos of your property you send to us
- Payment information for completed work
- Communications between us regarding your project
How We Collect Personal Information
We collect personal information directly from you when you:
- Submit a quote request through our website
- Call or email us
- Meet with us for an on-site consultation
- Enter into a contract for our services
- Provide feedback or a testimonial
Why We Collect Personal Information
We collect and use your personal information to:
- Provide quotes for tiling and renovation work
- Deliver our services at your property
- Communicate with you about your project
- Process payments and issue invoices
- Provide warranty support
- Comply with legal obligations including tax and building regulations
- Improve our services
Disclosure of Personal Information
We do not sell, rent or trade your personal information to third parties.
We may disclose your personal information to:
- Suppliers who provide materials for your project
- Subcontractors engaged to assist with your project (with your consent)
- Building surveyors and inspectors as required by law
- Our accountant and legal advisers
- Government authorities when required by law
We do not transfer personal information overseas.
How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access. These steps include:
- Secure storage of physical documents
- Password protection on electronic files and devices
- Limiting access to personal information to authorised personnel
- Secure disposal of personal information no longer needed
Website and Cookies
Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us understand how you use our website.
You can configure your browser to refuse cookies, but this may affect your ability to use some website features.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Your Rights
Under the Privacy Act 1988, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
- Complain if you believe we have breached your privacy
To exercise these rights, contact us using the details below. We will respond to access requests within 30 days.
Complaints
If you believe we have breached your privacy, please contact us first. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
Changes to This Policy
We may update this privacy policy from time to time. The current version will always be available on our website. We encourage you to review this policy periodically.
Contact Us
For privacy-related enquiries or to exercise your rights, contact us:
Pro Tiling Victoria
Phone: +61 449 044 770
Email: info@protilingsvictoria.com.au
Last updated: December 2025